At Irshad & Company, we stand behind the products we sell. However, we understand that you may change your mind or realise that the product you ordered is unsuitable for your requirements.
30-Day Return Policy
Eligible products may be returned within 30 days of receiving your order. To request a return, email info@irshadandcompany.com with your order number, reason for return and relevant product details. Our team will review your request and provide return instructions.
Customers are responsible for return transportation or courier costs unless the product received is defective, damaged during delivery or different from the product ordered.
Once the returned product has been received and inspected, we will notify you about the status of your return. Any approved refund will be processed using an available and mutually agreed payment method.
To qualify for a return:
- The product must be unused and in like-new, resalable condition.
- It must include its original packaging, manuals, accessories and accompanying components.
- It must not show signs of installation, operation, wear, alteration or physical damage.
- Proof of purchase must be provided.
- The return must be authorised by our customer service team before dispatch.
Products showing signs of use, installation, wear, mishandling or damage after delivery may not be accepted for return.
To begin the process, email info@irshadandcompany.com with your order number or call 03 111 777 286.
Damaged, Defective or Incorrect Products
Please inspect your order at the time of delivery. If a product arrives visibly damaged, note the damage on the delivery receipt before signing, where possible.
Report damaged, defective or incorrect products on the same day as delivery by emailing info@irshadandcompany.com. Include your order number and clear photographs or videos of:
- The product and reported damage
- Its original packaging
- Its serial number or identification label
- The courier or delivery documentation, where applicable
If the claim is verified, Irshad & Company will arrange an appropriate solution, which may include repair, replacement or return at our cost.
Keep all original packaging until your claim has been resolved. Returns must be authorised by our customer service team before being sent back.
Damage occurring after installation or use is not eligible for a refund unless covered by the manufacturer’s or supplier’s warranty.
Order Cancellations
To cancel an order, contact our customer service team immediately by calling 03 111 777 286 or emailing info@irshadandcompany.com.
Orders cancelled before dispatch may qualify for a full refund. Orders cancelled after dispatch will be handled under this Return Policy, and the customer may be responsible for delivery and return transportation costs.
Customised, specially sourced, manufactured-to-order or already processed orders may not be cancelled or may be subject to applicable costs.
Products Not Eligible for Return
Unless defective or incorrectly supplied, the following products may not be eligible for return:
- Products installed, operated, tested or used
- Products showing signs of wear, damage or alteration
- Custom-built, specially configured or made-to-order products
- Specially imported or specially sourced products
- Electrical equipment damaged by incorrect voltage, wiring, installation or operation
- Pumps or motors operated under unsuitable conditions
- Clearance, used or certified pre-owned products
- Products without their original packaging, accessories or proof of purchase
- Products identified as non-returnable on their product page or quotation
- Products purchased for temporary, trial, rental, exhibition or one-time use
Certain manufacturers or product categories may have separate return conditions. Where applicable, these conditions will be stated on the relevant product page, quotation, invoice or warranty documentation.
For further information, visit our FAQ page, call 03 111 777 286, or email info@irshadandcompany.com.
