Irshad & Company delivers products to customers throughout Pakistan. Delivery charges depend on the product’s weight, dimensions, quantity and destination. Any applicable shipping charges will be communicated during checkout or before order confirmation.
Large, heavy or specialised equipment—including submersible pumps, motors, pipes and solar equipment—may require a customised freight quotation.
Want to learn about returns? Please read our Return Policy.
Order Confirmation
After placing an order, you will receive an order confirmation by email, telephone or WhatsApp. This confirms that we have received your order request; it does not necessarily confirm product availability or dispatch.
Our team will verify:
- Product model and specifications
- Stock availability
- Product price
- Delivery location
- Shipping charges
- Payment status
If a product is unavailable or on back order, we will contact you to discuss the expected availability date, a suitable alternative or order cancellation.
Once the product, payment and delivery details have been confirmed, we will begin preparing your order for dispatch.
Order Dispatch
In-stock products are generally dispatched within three to five business days after payment and order confirmation. Specially sourced, customised, imported or made-to-order products may require additional processing time.
Once your order has been dispatched, we will provide the available shipment or delivery details using the email address, telephone number or WhatsApp contact provided with your order.
If you do not receive a dispatch update within five business days, contact us at info@irshadandcompany.com or call 03 111 777 286.
Delivery times are estimates and may be affected by the courier, freight provider, destination, weather, public holidays, road conditions or other circumstances outside our control.
Domestic Orders
Our products are supplied primarily for use within Pakistan. Electrical products are generally intended for Pakistan’s standard electrical supply, where applicable. Customers are responsible for confirming that the selected product’s voltage, frequency, phase and other technical specifications are suitable for their installation.
For pumps, motors, inverters and solar equipment, we strongly recommend confirming all technical requirements with our team before ordering.
International Orders
International shipping may be available for selected products upon request.
Due to differences in product size, weight, electrical standards, customs requirements and destination charges, we will provide a customised shipping quotation before confirming an international order.
International customers are responsible for confirming product compatibility with their country’s:
- Voltage and frequency
- Electrical and safety requirements
- Installation standards
- Customs and import regulations
Unless expressly stated otherwise, customs duties, import taxes, clearance fees and other destination charges are the customer’s responsibility.
Damaged Shipments
Please inspect the product and its packaging at the time of delivery.
If you notice visible damage:
- Record the damage on the delivery receipt before signing, where possible.
- Refuse delivery if the product appears severely damaged.
- Take clear photographs and videos of the packaging and product immediately.
- Keep all original packaging, labels and delivery documents.
- Report the issue on the same day as delivery.
Send your order number, delivery details, photographs and videos to info@irshadandcompany.com. You may then follow the instructions provided under our Return Policy to submit your claim.
Claims relating to transit damage are subject to verification and must be reported promptly.
