Last updated: 23 August 2026

This Privacy Policy explains how Irshad & Company collects, uses, stores and shares your personal information when you visit, communicate with us or make a purchase through https://irshadandcompany.com (the “Site”).

Personal Information We Collect

Device and Usage Information

When you visit the Site, we may automatically collect certain information about your device and use of the Site, including:

  • Internet Protocol (IP) address
  • Browser type and version
  • Device type and operating system
  • Time zone and approximate location
  • Pages and products viewed
  • Referring websites or search terms
  • Date, time and duration of visits
  • Actions taken while using the Site
  • Cookie and similar technology information

We refer to this as Device Information.

We may collect Device Information through technologies including:

  • Cookies: Small data files stored on your device that help the Site function, remember preferences and understand how visitors use the Site.
  • Log files: Records of activity on the Site, which may include IP addresses, browser types, referring and exit pages, internet service providers and timestamps.
  • Pixels, tags and web beacons: Electronic technologies used to understand Site activity and evaluate marketing performance.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the Site function.

Order and Customer Information

When you place or attempt to place an order, request a quotation, submit a form or contact us, we may collect:

  • Name
  • Email address
  • Telephone or mobile number
  • Billing and delivery addresses
  • Company information
  • Product requirements
  • Order and quotation details
  • Payment status and transaction references
  • Messages and communications with our team

We refer to this as Order Information.

Payments may be processed by banks, payment gateways or other payment providers. Irshad & Company does not necessarily receive or store your complete debit or credit card details.

In this Privacy Policy, Personal Information includes Device Information, Order Information and other information that can reasonably identify you.

How We Use Your Personal Information

We may use Order Information to:

  • Process and fulfil orders
  • Prepare quotations and invoices
  • Confirm payments
  • Arrange delivery or collection
  • Provide product, installation and after-sales support
  • Communicate about orders, enquiries and service requests
  • Recommend suitable drilling, pumping, solar, pump or motor solutions
  • Detect suspicious transactions, misuse or fraud
  • Maintain business, accounting and warranty records
  • Comply with applicable legal and regulatory requirements
  • Send product updates or marketing communications where permitted

We may use Device Information to:

  • Operate and secure the Site
  • Identify technical problems or suspicious activity
  • Understand how visitors use the Site
  • Improve Site content, navigation and performance
  • Measure advertising and marketing effectiveness
  • Present relevant products, services or advertisements

Marketing Communications

If you provide your contact information or subscribe to our updates, we may send you information about our products, services, promotions and business activities.

You may unsubscribe from marketing emails through the unsubscribe option included in the message or by contacting info@irshadandcompany.com.

You may also ask us to stop promotional telephone or WhatsApp communications. We may still contact you regarding active orders, quotations, warranties, service requests or other necessary business matters.

Cookies and Advertising

The Site may use functional, analytical and advertising cookies. Advertising partners, including Google and Meta platforms, may use cookies or similar technologies to show advertisements based on previous interactions with the Site.

These service providers may independently collect information according to their own privacy policies and settings.

You can manage personalised advertising through:

How We Share Personal Information

We may share Personal Information with trusted service providers where reasonably necessary to operate our business, including:

  • Website hosting and technical-support providers
  • WordPress and WooCommerce service providers
  • Payment processors, banks and financial institutions
  • Courier, freight and delivery companies
  • Analytics and advertising providers
  • Manufacturers, suppliers and warranty providers
  • Accountants, legal advisers and professional consultants
  • Government authorities where legally required

These parties receive only the information reasonably necessary to perform their services and may process that information under their own privacy policies and legal obligations.

We may also disclose Personal Information:

  • To comply with applicable laws or lawful requests
  • To respond to court orders or regulatory requirements
  • To investigate fraud, misuse or security incidents
  • To protect our customers, employees, property or legal rights
  • In connection with a merger, acquisition, restructuring or transfer of business assets

We do not sell your Personal Information as a standalone commercial product.

Analytics

We may use analytics services, such as Google Analytics, to understand how visitors use the Site.

You can read Google’s Privacy Policy at:

https://policies.google.com/privacy

You can install the Google Analytics opt-out browser add-on at:

https://tools.google.com/dlpage/gaoptout

Behavioural Advertising

We may use Personal Information and Device Information to provide advertisements or marketing communications that we believe may be relevant to you.

You can manage or opt out of certain personalised advertising using the platform settings and opt-out links provided in the Cookies and Advertising section.

Do Not Track

Some browsers provide a “Do Not Track” signal. Because there is no universally accepted technical standard for responding to these signals, the Site may not automatically change its data-collection practices when such a signal is received.

You can control cookies and tracking through your browser and advertising-platform settings.

Data Security

We use reasonable administrative, technical and organisational measures to protect Personal Information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

Data Retention

We retain Personal Information only for as long as reasonably necessary to:

  • Complete orders and provide services
  • Maintain accounting, tax and business records
  • Process warranty or after-sales claims
  • Resolve disputes
  • Prevent fraud
  • Meet legal and regulatory obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Choices

Subject to applicable requirements, you may contact us to:

  • Request access to Personal Information we hold about you
  • Correct or update inaccurate information
  • Request deletion of eligible information
  • Withdraw marketing consent
  • Object to or restrict certain processing
  • Ask questions about how your information is used

We may need to verify your identity before processing a privacy request. Certain information may be retained where required for legal, accounting, warranty, fraud-prevention or contractual purposes.

International Data Processing

Some website, analytics, payment, communication or advertising service providers may process information outside Pakistan. Where this occurs, information may be subject to the laws of the country in which it is processed.

By using the Site and relevant services, you acknowledge that such processing may occur where necessary to provide those services, subject to applicable requirements.

Third-Party Links

The Site may contain links to third-party websites or services. Irshad & Company is not responsible for the privacy, security or content practices of third parties.

We recommend reviewing the privacy policy of any third-party service before providing it with Personal Information.

Children’s Privacy

The Site is not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from children.

If you believe a child has provided Personal Information through the Site, contact us so that we can review and, where appropriate, delete it.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, services or legal and regulatory requirements.

The revised policy will be published on this page with an updated revision date.

Contact Us

For questions, privacy requests or complaints regarding this Privacy Policy, contact:

Irshad & Company
Website: https://irshadandcompany.com
Email: info@irshadandcompany.com
Telephone: 03 111 777 286